Applying lessons from sport to leadership  

Keywords

Resilience – Sport – Leadership – Intentionality – Perspective – Success - Purpose

In this episode of Resilience Unravelled Stu Crum talks about how after an injury interrupted three-year career in the NFL and USFL, transitioned to a highly successful career in business. Stu realised early in his athletic career that his athletic abilities would not last forever and he needed to plan for life after sports. He focused on his studies and after graduation, he joined Texaco and quickly climbed the ranks due to his operational focus, leadership skills, and intentionality.

Stu attributes his success in leadership to the lessons he learned from sport and how he applied them to his business career. He also explores the importance of perspective in life and the role of intentionality in achieving success in various areas.

 Main topics

  •  How Stu’s experience as a kicker taught him about perseverance, resilience, and leadership

  • Why people who reach a professional level in sports or the performing arts may feel lost or without the same rush as before when they decide to stop

  • Learning from failures and the significance of perspective in sports and life

  • The importance of perspective in life and how it is developed over time

  • Why losing perspective, particularly in today's social media-driven world, is dangerous and can lead to making bad decisions and a false sense of reality

  • The evolution of the CEO role and the importance of being a generalist with a deep understanding of various functional areas

  • Having a sense of purpose, making conscious choices, and being accountable for the consequences

  • The concept of intentionality including purpose, priorities, distractions, harmony, self-reflection, responsibility, grit, and a smile

 Action items

 You can find out more about Stu at www.stucrum.com His book is "Aim for the Uprights: The Intentional Playbook for Success in Faith, Family, and Business," which offers a playbook for success based on his personal experiences.

  You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative
Resilience and Burnout solutions.   

Bolder leadership

Keywords

Resilience - Leadership - Inner Guidance System - Human Connection - Ontology

In this episode of Resilience Unravelled, Colleen Slaughter, a Transformational Facilitator and Executive Coach, with over twenty years’ experience working with leaders to unlock their true potential. Colleen brings a global and deeper perspective to leadership development, helping leaders understand their worth at a profound level and creating a ripple effect of purpose and service throughout their organisations and lives.

In this podcast Colleen discusses the importance of human connection and the concept of an inner guidance system as well as exploring the complex theme of leadership, emphasising the significance of personal growth, self-awareness, and the need for innovation.

Main topics

  • The concept of an inner guidance system and how it can be disconnected

  • Why leadership is about mindset and involves self-discovery and personal growth

  • Personal growth and self-awareness in leadership

  • Innovation in leadership

  • Ontology and its importance in leadership

  • The significance of practice in developing neural pathways and building leadership skills

  • Resilience, experimentation, and adaptation in leadership

  • Why we need to learn through experience and shift approaches when necessary

  • The importance of accountability in personal choices

Action items

You can find out more about Colleen at www.boldermoves.com

 You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative
Resilience and Burnout solutions.   

Leadership challenges and opportunities in non-profit organisations

Keywords

Resilience - Leadership – Non-profits – Self-care – Wellness – Emotional Intelligence – Self-reflection – Communication - Expression

In this episode of Resilience Unravelled Rikimah Glymph, a traveller, writer, author, health/wellness coach, advocate for social justice and Founding Partner of Glymph Consulting, LLC, talks about the challenges and opportunities in non-profit leadership. This includes the need for a new approach and the tensions that can arise when personal passions and organisational priorities conflict.

Rikimah also highlights the importance of enhancing emotional intelligence among leaders, emphasising the need for self-reflection, understanding the communication styles of others' communication styles and creating a safe environment for expression. Additionally, Rikimah stresses the importance of self-care and wellness, including the social, emotional, and environmental factors needed for leaders to thrive

Main topics

  • The need for a new approach to traditional leadership

  • The tensions that can arise when employees' personal passions and the organisation's priorities diverge

  • The unique challenges of blending family businesses with non-profits

  • The intergenerational nature of business and the need for a flexible leadership structure

  • The differences and similarities between leadership in the non-profit and profit sectors

  • Why having a supportive network of like-minded individuals, who have undergone similar leadership experiences, can be beneficial for growth and feedback

  • Why self-care and wellness, including social, emotional, and environmental factors, are crucial for leaders to thrive 

Action items

You can find out more about Rikimah at BWell365 or through LinkedIn Rikimah’s book is Total Wellness: A Millennial & Gen Z Guide to Living a More Balanced Life  

  You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.   

 

The challenges to being an authentic leader.

People are drawn to authenticity. In the workplace, it’s well established that authenticity can help to build stronger relationships, encourage transparency and create a positive organisational culture where individuals feel empowered to be themselves. With a clear emphasis on collaboration rather than individualism, it can also increase job satisfaction and lead to higher levels of engagement, motivation, and innovation.

Authenticity also plays a key role in building the trust needed to connect leaders with their teams. People want to be engaged and committed to what they're doing, to feel as if their work matters and to believe in their leaders. By being genuine, self-aware and transparent, an authentic leader displays who they are as a person and can share their sense of purpose so employees become happier, more comfortable, and more productive. Like any leadership approach though, it's not without its potential challenges. These can include:

1.     Subjectivity: Authenticity can be subjective and vary from person to person and culture to culture. What seems authentic to one person may not to another. This can create challenges in how authenticity is seen and practiced in a team or organisation.

2.     Overemphasis on Individuality: Authentic leadership often focuses heavily on the leader's individual traits, values, and experiences. This can foster trust and connection, but it may also downplay the importance of broader organisational goals and systemic issues that require collective efforts to address.

3.     Potential for Inauthenticity: Leaders may feel pressured to conform to a certain image of authenticity, which can lead to behaviours that are more about appearing authentic rather than actually being so. This can undermine trust and authenticity within the team.

4.     Lack of Adaptability: Leaders who stick rigidly to their authentic selves may struggle to adapt their leadership style to different situations or contexts. Effective leadership often requires flexibility and the ability to adjust one's approach based on the needs of the team or organisation.

5.     Vulnerability: Authentic leadership encourages leaders to be vulnerable and open about their weaknesses and failures. While this can foster trust and connection, it may also make leaders feel exposed or uncomfortable, especially in environments where vulnerability is not valued or accepted.

6.     Potential for Misinterpretation: Genuine authenticity can sometimes be misunderstood or misinterpreted, leading to unintended consequences or conflicts. For example, a leader's openness about their personal struggles may be perceived as a lack of competence or confidence.

Although being authentic as a leader can present challenges, the impact it can have on both individuals and organisations makes it well worth the effort. Addressing the challenges requires a nuanced understanding of authentic leadership and a commitment to ongoing self-reflection, learning, and adaptation. Leaders who strive to be authentic should also recognise the importance of balancing their individual authenticity with the needs and dynamics of the broader team or organisation

The human element of business

Keywords

Resilience - Volunteering - Perspective - Kindness - Customer Experience - Leadership

In this episode of Resilience Unravelled Jessica Osborn, Vice President of Customer Success at GoCardless, shares her personal and professional experiences including her work with UK charities and her role as a mother.

Jessica is an advocate for human-centric leadership and is dedicated to nurturing high-performance teams while fostering individual growth. She is also committed to revolutionising customer experiences worldwide and advocates for the symbiotic relationship between customer success and sustainable business growth.

With a career spanning pivotal roles in global customer success management, Jessica has honed her expertise in aligning business success with compassionate leadership. In this podcast she discusses the importance of customer success, the concept of volunteering, and the benefits of community engagement. She also delves into the significance of resilience, perspective, and kindness in leadership, with a focus on the human element in business and the potential of cross-sector collaborations.

Main topics

  •  The importance of perspective and how to achieve it

  • Using dissociation as a proactive tool, rather than a traumatic response

  • The significance of a loving environment in overcoming adversity

  • Finding ways to give back to the community while balancing commitments in the workplace

  • The value of team building and community engagement

  • The importance of kindness and respect in leadership and team building

  • The need for directness and clear communication

 Action points

You can find out more about Jessica at https://www.linkedin.com/in/jessicareserosborn/

 You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.   

 

When does a tough leader become a toxic one?


Being a leader is complex. They are expected to maintain consistently high performance and productivity, create a collaborative, cohesive culture, deal with interpersonal conflict, engage and develop talent, lead and support change initiatives, establish goals and priorities and all while creating a sense of inclusion and belonging.

It’s a tough role and leaders may feel they need to be tough to maintain the high standards they set for their team.  But they need to remember to apply those same standards to their own performance because it’s very easy to slip from being a tough leader to a toxic one. The two styles have very similar behaviours at times but there are distinct differences.

  • Feedback and Criticism: A Tough Manager is direct but fair in their assessments and provides constructive feedback and criticism that’s aimed at improving performance and achieving goals. A Toxic Manager is more likely to offer destructive criticism, often attacking individuals personally rather than focusing on performance and is  demoralising and undermines confidence.

  • Leadership Style: Tough Managers employ a firm leadership style that pushes employees to excel and meet high standards, giving clear expectations and support for their team, A Toxic Manager will rely on fear, intimidation, and manipulation to control their team and use bullying tactics and favouritism to create a hostile work environment.

  • Conflict Resolution: A Tough Manager addresses conflicts directly and facilitates resolution through open communication and collaboration, encouraging dialogue and seeking mutually beneficial solutions. A Toxic Manager escalates conflicts, fuels drama, and may even instigate conflicts for personal gain, playing favourites or pitting team members against each other.

  • Employee Development: Tough Managers invest in employee development, provide opportunities for growth and advancement and mentor and coach employees to help them reach their potential. Toxic Managers stifle employee development by hoarding opportunities, withholding resources, or actively sabotaging the growth of others to maintain control or power.

  • Impact on Team Morale: Although they may be demanding a Tough Manager will ultimately inspire and motivate their team to achieve goals by fostering a culture of accountability and excellence. A Toxic Manager will negatively impact team morale, leading to high turnover, low engagement, and decreased productivity. Their presence creates a toxic work environment that can spread negativity throughout the organisation.

In essence, a tough manager challenges their team to perform at their best while supporting their growth and development, whereas a toxic manager undermines their team's confidence and well-being through destructive behaviours and a negative work environment which can have detrimental effects on employees' well-being, job satisfaction, and productivity.

A new path for leadership

Keywords

Resilience - Leadership – Schizophrenic Organisations – Self-awareness – Building Teams – Collective Consciousness - Artificial Harmony - Retreats

In this episode of Resilience Unravelled, Fabrice Desmarescaux, a McKinsey partner and executive coach, emphasises the importance of self-awareness, building strong teams, and being comfortable with risk for effective leadership. He also discusses the challenges and opportunities in modern leadership, the concept of a "schizophrenic organisation," and the need for two distinct organisational models to coexist within a company. Finally, he talks about the benefits of retreats for leaders and the state of the coaching industry.

Main topics

  • Encouraging conflict for better decision-making

  • The concept of 'artificial harmony'

  • The importance of collective consciousness, diverse talent, and a shared goal in high-performing teams

  • Leadership and coaching in the context of organisational change

  • Why experimentation and learning from failures is needed to make progress

  • The importance of retreats as a tool for leaders to disconnect from the busyness of daily life, gain a different perspective, and reconnect with themselves

  • The concept of a "schizophrenic organisation"

  • The mismatch between an organisations' public values and internal behaviours

  • The need for two distinct organisational models to coexist within a company

  • Why senior leaders must be comfortable with complexity

Action items

To find out more about Fabrice visit Desmarescaux.com or LinkedIn Fabrice’s book is The Art if Retreats: A Leaders Journey Towards Clarity, Balance and Purpose

You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.   


Generational differences affecting productivity.

A new survey from the London School of Economics and global consulting firm Protiviti has found that friction between different generations is driving down productivity. The survey, of 1,450 employees in the finance, technology and professional services industries in the UK and USA, found that 25% of the employees surveyed self-reported low productivity, with 37% of Gen Z, 30% of Millennials, 22% of Gen X, and 14% of Baby Boomers reporting low productivity levels. Employees with managers more than twelve years their senior were nearly 1.5 times as likely to report low productivity.

Generational differences towards productivity can be seen in a variety of ways with differing attitudes towards work-life balance, career advancement and technological competence influencing individual productivity levels. Another issue that was flagged up by the survey is that there is a lack of collaboration between employees of different generations and, with some workplaces now having five different generations working together, the expectations and perspectives of each generation can make it difficult to build collaboration.

With differing work styles, strengths, and concerns, it is easy for misunderstandings, tensions, and conflict to appear. A management strategy that harnesses the distinctive skill set of each generation is therefore needed if the best results are to be achieved. This should include a commitment to a generationally diverse workforce which enables employees of every generation to have their opinions heard, advancement on merit rather than age and inclusive work practices that makes it easier for each generation to fit in.

By being aware of each employee’s framework of experience and their point of reference as well as generational work habits it’s possible to introduce management policies that foster an environment that generates business advantage. The LSE survey shows 87% of those surveyed reported higher productivity in organisations using multi-generationally inclusive work practices with Gen Z employees reporting low productivity dropping to 18% from 37% and from 30% to 13% for Millennials. And, in a tight recruitment market, there is the added benefit that employees working in multi-generationally inclusive workplaces are twice as likely to be satisfied with their jobs and are less likely to look for a new role.

With an ageing population and less young talent available to recruit it will become increasingly important for leaders to effectively manage multigenerational teams. This is particularly important with the OECD predicting that the UK, US, and the broader global economy will see a growth slowdown in 2024, putting pressure on organisations to increase productivity.

If managed correctly a multi-generational team will combine past learning with new perspectives, not only bringing greater efficiency and productivity but also the benefits that the insights and initiatives different age groups bring.  

Trust. Essential for individual and organisational success.

Trust is the foundation which successful organisations are built on. Whether it’s the relationship between employees or the one between employees and their leaders, trust creates a culture that allows organisations to become high-functioning, accountable and outcome-driven, with improved employee retention and increased commitment and loyalty.  

Without trust, organisations suffer from office politics, infighting and a lack of communication that slows down decision-making and reduces effectiveness. It breeds fear, disengagement a lack of loyalty and reduced productivity. Team performance suffers, and employees will have trouble making decisions or admitting mistakes, fearing negative repercussions if they do.

The role leaders play is therefore pivotal in creating a culture where trust is at the forefront. By being transparent, authentic, and reliable they can help to create an environment, where open communication is encouraged, and staff can seek guidance and support without fear. An environment where employees feel able to own up to mistakes and bring solutions to the table, limiting the fallout of an error and allowing the employee to see the mistake as a learning opportunity.

When employees feel inspired by senior leaders and see their actions leading to business success, they start to trust their leaders. They become empowered to own their success. They feel able to share their ideas and opinions and because they aren’t afraid to speak up, different perspectives, ideas or solutions are put forward. When employers own their success, they can push through adversity, take responsibility for their performance and results, and enhance their skills.

Trust is also necessary to drive organisational performance and plays an important role in implementing change or navigating uncertain situations. It fosters ethical decision-making, promotes loyalty, and increases the willingness to remain with a company. It also plays a vital role in reducing stress levels and hostility in the work environment so developing and nurturing trust within the workplace is essential for a healthy and productive work environment.

Building trust as a leader is a gradual process that involves consistent actions and behaviours. It takes time and effort to build and it’s hard to win and easy to lose but It’s the foundation of a healthy and thriving workplace. Leadership development programs and ongoing support for leaders to ensure that trust remains a priority are therefore essential because in an uncertain business landscape trust is needed more than ever if individuals and organisations are to succeed. 

Journaling for self-awareness and growth

Keywords

Resilience – Journaling – Leadership – Self-awareness - Growth

In this episode of Resilience Unravelled Antonio Garrido, an expert in leadership transformation and Founder and President of My Daily Leadership, discusses the importance of journaling for self-awareness and personal growth. Antonio explains how he was led to journaling, how it helps develop emotional intelligence and resilience, and identify blind spots. He emphasises the need to be intentional and specific in writing down thoughts and beliefs, and how important it is in building self-awareness and gratitude. Antonio also provides practical steps for starting journaling, including affirmations, setting goals, and reflecting on progress.

Main topics

  • The importance of journaling and how to start it.

  • How journaling can enhance learning and personal development.

  • Prompts and exercises for journaling.

  • How journaling helps with self-awareness, resilience, emotional intelligence, etc.

  • Journaling to help in setting goals and affirmations, beliefs, and commitments.

 Timestamps

1: Introductions - 00:02-00:18
2: Antonio's Background - Antonio shares a brief overview of his background, including his Spanish and Greek heritage, his experience working for large organisations, and his decision to become a coach - 00:50-02:34
3: The Conversation with the Group Chairman - Antonio recounts a conversation he had with the group chairman, where he was asked to write down the characteristics of a terrible boss. This conversation serves as a practical exercise - 12:09-15:38
4: The Importance of Journaling - Antonio discusses the significance of journaling and how it can enhance learning and personal development. He shares his own experience of journaling and explains different models that can be followed - 19:40-26:59
5: Setting Goals and Closing Gaps - Antonio emphasises the importance of setting goals and closing gaps. He suggests starting with affirmations, core values, and personal and business goals, and encourages the audience to write about them - 28:01-31:47
6: Commitments and Evaluation - Antonio introduces the concept of making daily commitments and evaluating progress. He explains the process of morning momentum and evening evaluation, encouraging the audience to give themselves a report card - 33:13-35:12
7: Resources and Conclusion - Antonio provides information about his book, website, and resources related to leadership and journaling. He expresses gratitude for the conversation and concludes the podcast - 36:31-37:26

Action items

  You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.   

The egoless leader?

Can you imagine your organisation with egoless leaders? Would it be a more pleasant, less confrontational work environment with better, more open communication? Would employees feel comfortable talking about what gets in the way of them doing their job? Would employee engagement improve because they feel their leader cares about them? Would it increase productivity, improve morale, and improve word of mouth from employees and customers?

Egoless leadership is an approach to leadership and management that minimises personal ego and encourages a collaborative and team-oriented work environment. It’s a concept of management that was made popular by Douglas McGregor in the 1960’s, and it aligns with the principles of humanistic management, of fostering a positive and inclusive organisational culture, that improves employee engagement and satisfaction. It also promotes innovation and creativity within teams and recognises that leadership is not about asserting authority but about enabling and supporting others to reach their full potential.

It's a concept that also understands that a successful leader can have contradictory traits (some leaders strike a balance between egoless leadership and assertiveness depending on the needs of their team and organisation), the art being to find a balance between any potential tensions that might occur between them.

Egoless leaders have a clear vision, build on and use the capability of their team, welcome input from stakeholders, and look for new opportunities to grow or do better. Their personality characteristics drive organisational culture and has a direct impact not only on their performance but also on broader engagement and team operations. They put the needs of the organisation ahead of their own, and act in a way that serves the business first.

Whilst it may not be suitable for all organisations or situations, egoless leadership can have real benefits. Although leaders need to have self-confidence and a belief in their abilities, they also need the ability to strike a balance and to avoid having an inflated ego. In today’s workplace, are humility, empathy, adaptability, collaboration and the well-being of the team and organisation more important than a leader’s ego?

Q & A Session - January 2924

Keywords

Resilience – Toxic Resilience – Burnout – Leadership Styles - Adaptability

In this episode of Resilience Unravelled Dr Russell Thackeray answers some resilience-based questions that have been put to him recently by listeners. This is the first podcast Dr Thackeray has done in this format and he covers a range of subjects including toxic resilience and how it relates to leadership, how toxic resilience can lead to burnout, different styles of leadership and the relationship between adaptability and resilience.

Main topics

  • What toxic resilience is and its connection to toxic leadership.

  • Why toxic resilience is the result of leaders expecting constant strength and performance from their employees without considering their well-being.

  • How toxic resilience can lead to burnout and a loss of energy needed for the job.

  • The importance of adapting leadership style to fit individual needs and situations

  • Why effective leadership is adaptable and driven by the task requirements, available resources, time constraints, and risk levels.

  • The difference between resilience and adaptability and why adaptability is a subset of resilience.

Timestamps

1. Introductions - 00:02-00 - 00:46

2. Question 1. Is there such a thing as toxic resilience? -  01:11-04:39

3. Question 2. What would Dr Thackeray’s preferred style of leadership be? - 05:48-09:11

4. Question 3. Is there a link between adaptability and resilience? - 12:02-13:47

5. Predictions and Expectations for 2024 - 13:58-18:40

6. Conclusion and Invitation for more Questions - 18:41-18:54

Action items

  • If you have any questions for future Q&A sessions, please send them to info@qedod.com

  You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.   

Individualism and influence

Keywords

Resilience - Individualism - Influence - Leadership - Accountability

In this episode of Resilience Unravelled Brian Smith, the founder and senior managing partner of IA Business Advisors, a management consulting firm that has worked with more than 19,000 CEOs, entrepreneurs, managers, and employees worldwide. In this podcast Brian discusses the importance of understanding people in leadership, the role of  accountability in promoting positive learning, the multidimensional influence individuals can have and how their non-participation can affect others.

Main topics

  • Approaching leadership development in small and medium-sized organisations

  • How individualism can mean different things depending on the area of influence

  • Understanding and harnessing our influence in a positive way

  • Why accountability is important for setting expectations and promoting positive learning.

Timestamps

1: Introductions and Background - 00:00-01:39

2: Leadership and Accountability - 02:08-11.40

3: Diagnosing Business Problems - 11:41-14:57

4: Individualism and Influence - 15:00-20:12

5: Conclusions - 20:50-22:51

Action items

Find out more at IABusinessAdvisors.com/the-i-in-team-series/or check out their social media accounts under “I” in Team series handle.

Their latest book is, Positive Influence – Be the “I” in Team which shares how to become our best selves with everyone we influence.

 You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.   

Self-awareness. The number one leadership skill?


Keywords

Resilience – Leadership – Self-awareness – Engagement – Emotional Intelligence – Bad Bosses

In this episode of Resilience Unravelled Rob Kalwarowsky, a TEDx speaker and the co-host of the Leadership Launchpad Project, discusses his experience with bad bosses and the impact it had on his mental health. Rob shares how he overcame depression and launched a career in leadership coaching.

Before transitioning into leadership coaching and speaking, Rob spent over 10 years as an engineer within mining, oil pipelines, and consulting in heavy industry. He was also a 3-time Academic All-American in NCAA Water Polo and played on the U18 Canadian National Water Polo team.  Now he uses a combination of high-performance coaching, technology, and analytics to build winning teams and help leaders achieve their goals. 

Main topics

  • The negative effects of toxic bosses on company performance and employee well-being

  • The qualities a manager needs to build engagement

  • Employee engagement as a measure of good leadership

  • How work can provide meaning and purpose

  • Mindset, self-awareness, and the importance of self-management

  • Internal and external awareness

  • The need for emotional intelligence in leadership

  • Resources for dealing with bad bosses

  • Internal family systems and how it breaks down the internal world into parts or masks.

Timestamps

1: Introductions - 00:02 - 02:29
2: The Importance of Deep Work - 02.30 - 05:19
3: Self-Awareness as the Key Leadership Skill - 05.20 - 07:22
4: The Link Between Leadership and Engagement - 7.23 - 09:10
5: The Role of Managers in Building Engagement - 09.11 - 12:51
6: Leveraging Strengths and Purpose in Leadership - 12.53 - 18:01
7: Emotional Intelligence and Relational Intelligence - 18.02 - 23.02
8: Conclusion and Further Resources - 23.03 - 26.43

Action items

 You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.   

Putting people first – the benefits of Human Leadership


A survey by Gartner of 230 HR leaders showed that 90% of them believed that it was essential for leaders to focus on the human aspects of leadership if they were to succeed. It also showed there was a 37% increase in high engagement for those employees who worked for a human leader and that these employees improved their team’s performance by up to 27%. However, another Gartner survey of 3,400 employees conducted at the same time showed that only 29% of them thought that they were led by a ‘human leader’. The business case for human leadership is there so why aren’t leaders more committed to the approach?

Human leadership refers to the practice of guiding and influencing a group of individuals or an organisation towards a common goal through effective communication, collaboration, empathy, and understanding of human behaviour. It emphasises the importance of connecting with and inspiring people on a personal level, considering their needs, motivations, and strengths.

Contrasting with more traditional, authoritative, or transactional leadership styles that focus primarily on power dynamics, hierarchy, and task-oriented goals, human leadership places people at the centre, recognising that a motivated, engaged, and well-supported team is essential for achieving sustainable success. Some of the benefits of human leadership include:

  • Enhanced Employee Engagement: Human leaders build relationships with their team members that lead to higher levels of engagement and job satisfaction. Employees feel valued, supported and understood so are more likely to be motivated and committed to their work.

  • Improved Communication: Human leaders prioritise open and transparent communication, creating a culture of trust and encouraging team members to express their ideas, concerns and feedback, leading to better collaboration and decision-making.

  • Higher Productivity: Employees who feel connected to their leader and colleagues, are more likely to work collaboratively, share knowledge and contribute, leading to increased productivity and better results.

  • Reduced Turnover: Human leaders create a work environment that fosters loyalty and a sense of belonging. Employees are less likely to leave so staff turnover and recruitment and training costs are reduced.

  • Enhanced Creativity and Innovation: Human leaders encourage employees to share ideas and perspectives, promoting a culture of innovation, creative problem-solving and new solutions.

  • Higher Employee Well-being: Human leaders show genuine care for the well-being of their team, provide support during challenging times and promote a positive and healthy workplace culture.

  • Effective Conflict Resolution: Human leaders address conflicts and disagreements constructively, using open communication and empathy to facilitate resolution and maintain positive relationships within the team.

  • Development of Leadership Skills: Human leaders focus on mentoring and developing the leadership skills of their team so individual growth improves and a pipeline of future leaders built.

  • Positive Organisational Culture: Human leaders contribute to the development of a positive organisational culture based on respect, trust and collaboration. This attracts top talent and contributes to the organisation's reputation and success

  • Adaptability to Change: Human leaders are more attuned to the emotional and psychological impact of change on their team which helps employees navigate transitions and adapt to new circumstances.

  • Higher Employee Satisfaction: Employees with human leaders are more likely to feel satisfied with their work, interactions with colleagues and overall work environment.

  • Improved Performance Reviews: Human leaders provide regular feedback and coaching so employees improve their skills and performance and contribute to meaningful and productive performance reviews.

Whist other leadership styles may have their own strengths and applications, human leadership stands out for its emphasis on building strong relationships, understanding, and addressing the emotional needs of team members, and promoting collaboration and empathy as fundamental aspects of effective leadership.

Human leaders choose transparency over control, relationships over hierarchies and wellbeing over productivity. They engage with employees, lead by example and are authentic and empathetic. They possess high emotional intelligence, are calm and confident, and communicate clearly.  They see change as a way of building a new and better future where the values and purpose of the organisation are genuinely believed in and lived out every day.

In today’s constantly changing world of work, can you afford not to be a more human leader?

Mindfulness for organisations

Keywords

Resilience – Mindfulness – Performance – Leadership – Workplace Culture - Stress

In this episode of Resilience Unravelled Andrew MacNeill, a leadership consultant who helps individuals and teams thrive under pressure, discusses how mindfulness can be used as a tool to improve both well-being and performance in high-pressure environments.  Andrew spent 20 years in senior leadership and throughout his career led large teams in high pressure environments. He is also an accredited mindfulness teacher and brought these two worlds together in his book Organisational Mindfulness - a How-to Guide in 2019.

By integrating his leadership experience and insights from being a mindfulness teacher Andrew has developed a method to help leaders and their teams embed and implement techniques which improve performance, build psychological safety and support their own and their collective wellbeing. 

In this podcast Andrew shares his personal experience of discovering mindfulness while in a high-pressure leadership role and how it helped him cope with stress. He also explains that mindfulness is about non-judgmental present moment awareness and choosing where we place our attention intentionally.  

Main topics

  • The implementation of mindfulness in organisations, particularly in meetings.

  • The importance of noticing one's own biases and reactions, choosing to respond rather than react, and being present for effective decision-making.

  • The need for cultural change towards mindful practices but acknowledging that it should be done thoughtfully as some people may not want to participate.

Timestamps

1: Introduction - Russell welcomes the guest, Andrew, and introduces the podcast. 00:00-00:23
2: Andrew's Work - Andrew explains that he is a leadership consultant who helps individuals and teams thrive under pressure. 00:56-02:03
3: Mindfulness - Andrew discusses how he discovered mindfulness and how it can be applied in a work context. He provides a practical example of how to practice mindfulness, and explains that it is a life-long practice. 02:05-08:28
4: Organsational Mindfulness - Andrew speaks about his book, "Organisational Mindfulness," which explains how mindfulness can be applied in a work setting. He discusses how mindfulness can help organisations support their people and deliver objectives. Andrew also explains how to implement cultural change and build skills to navigate high-stress environments.  08:51-15:24
5: Mindful Meetings - Andrew provides an example of how a program board meeting can be a practice in shared mindfulness. He explains how mindfulness can help people choose to respond rather than react in difficult meetings. 15:35-19:41
6: Conclusion - Russell and Andrew wrap up the podcast and provide information on where to find Andrew's book and services.  19:41-25:05

Action items

  • Find out more about Andrew's book Organisational Mindfulness. http://www.organisationalmindfulness.co.uk/

  • Find out more about Andrew at https://lxleaders.com/

 You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative Resilience and Burnout solutions.  

Navigating Leadership and Finance: Smart Budgeting Strategies for Success by Katie Pierce

Leadership often occupies the limelight, but there's an unsung hero in the room—finance. Yes, while charismatic leaders receive applause, smart financial management hums quietly in the background, keeping the gears of the business turning smoothly. 

Through success or failure, understanding finances will help you navigate the rocky seas of business. In this article, we’ll break down the importance of finance, the pitfalls many leaders face, and how to overcome them. 

What is the importance of finance for business leaders?

The criticality of finance transcends industry sectors. Whether you manage a tech start-up or a local bakery, the rules are the same. Understanding your balance sheets, income statements, and cash flow gives you a dashboard view of your business health. Money talks, and when it speaks, leaders listen. It informs you when to expand your team, scale your product, or maybe pull the brakes on an aggressive marketing campaign.

In essence, financial mastery equips leaders with foresight. You forecast trends and navigate challenges before they escalate into crises. Furthermore, investors and stakeholders have an affinity for companies with sound financial management. It builds credibility and attracts investment, so make it a priority.

Do You Need Advisors?

Advisors can bridge the gap between financial literacy and strategic application. Unless you're a finance wizard who moonlights as a CEO, chances are you'll need some guidance. Advisors handle complex taxation, help with asset management, and even manage risk. They bring expertise that extends beyond crunching numbers.

However, advisors come at a price. Make sure your business genuinely requires this level of expertise before investing in an advisory team. Sometimes, a robust finance software package and a talented in-house team will suffice. But if you decide to seek outside counsel, choose advisors who understand your industry, your scale, and your growth aspirations.

Common Pitfalls

Now let's talk about the dark alleyways of financial management—the pitfalls you want to avoid. 

Avoid poor cashflow management.
First on the list is poor cash flow management. Without adequate cash, you'll find it difficult to cover basic expenses. It's like trying to run a car without fuel; it simply won't work.  Keep personal and business accounts separate to make bookkeeping straightforward.

Keep your invoices in order.
Don't overlook the significance of unpaid invoices either. They look harmless but can rapidly escalate into a financial bottleneck. Have a systematic invoicing process and make sure to follow up on unpaid dues aggressively. Invoices are evidence of expenses within your company and are crucial for knowing how well your financial plans will go. 

Ignoring the state of finances
Ignoring financial metrics is another misstep. Net profit, gross margin, and customer lifetime value are not just fancy terms. They're vital indicators of your business health. Keep an eye on these metrics and adjust your strategies accordingly. Finances are quite literally how you’ll stay afloat, so it’s important to take it seriously.

Best Strategies

Solid strategies act as the scaffolding for your financial architecture. Let's delve into some proven methods. 

Zero-Based Budgeting
Start each budgeting period with a clean slate and consider every cost anew. Effective budgeting will start with identifying your assets and liabilities, and it’s much easier when there’s nothing from last year to distract you. This approach instils a culture of cost-consciousness throughout your organization. Rolling Forecasts

Ditch the static yearly budgets.
Markets are dynamic, and your budgeting should be as well. Adopt a rolling forecast method, wherein you constantly update your budget based on real-time data. This keeps you agile and prepared for market fluctuations. This pairs really well with zero-based budgeting strategies because there’s never the expectation of the budget getting more complex over the long term. After all, it’s resetting every year.

KPIs and Benchmarks
Utilize Key Performance Indicators (KPIs) to measure your financial performance. Identify industry benchmarks and strive to meet or exceed them. This not only gauges where you stand but also directs your strategies effectively. With rolling forecasts, it’s even more important to know these benchmarks for better planning. 

Strategic Outsourcing
Consider outsourcing non-core functions like bookkeeping, payroll, or even customer service. This saves costs and allows you to focus on your core competencies. Alternatively, implement automated finance solutions to streamline your processes. Automation minimizes manual errors, reduces the burden on your team, and most importantly, enables real-time tracking of your financial data.

Liquidity Maintenance
Liquidity equates to survival in the business world. Ensure you have enough cash or easily convertible assets. Don't tie up all your resources in long-term investments; keep a part of them liquid. Investments are smart, but they are not great for immediate emergency expenses. If you happen to be caught between investments,  utilize small business loans, to at least build up some credit for your business instead of cashing out a young investment.

Regulatory Compliance
Adhere to financial regulations and norms diligently. Non-compliance doesn't just result in penalties but also tarnishes your reputation. Maintain a compliance checklist and review it regularly. The one thing consumers will never forgive is their money being mishandled.

Final Thoughts

In the complex maze of business leadership, finance serves as your compass. The integration of sound financial planning and adept leadership cultivates a fertile ground for business growth and sustainability. Avoid pitfalls by being proactive rather than reactive. By following these fundamental strategies, you can make your finances flourish.

Guest Author

Katie Pierce is a teacher-slash-writer who loves telling stories to an audience, whether it’s bored adults in front of a computer screen or a bunch of hyperactive 4-year-olds. Writing keeps her sane (most of the time) and allows her to enjoy some quiet time in the evening before she walks into a room of screaming kids (all of whom she loves dearly) the next morning.

Passion into purpose

Keywords

Resilience – Passion – Purpose – Female Entrepreneurs – Leadership – Values - Renewal

In this episode of Resilience Unravelled Julie Perkins. After a 20-year career with Specsavers which included opening up the business in the Netherlands and Northern Europe, Julie decided to use the experience and learning she’d gained to support female entrepreneurs as grow their businesses in a more seamless way.

Julie has witnessed the ins and outs of a business founded in a spare room and launched onto the world stage, to surviving cancer, to writing books (The Wyse Way) and hosting her own podcast, She is now sought after for her advice and guidance for decluttering the minds of female entrepreneurs, and translating experience and researched theories into a language that helps her clients to see the path to growth, whilst ensuring it remains an exciting adventure.

Main topics

  • Why we need to step back and stop ‘doing more and more’

  • Why we need to ask ourselves the right questions

  • Creating space between yourself and the purpose of the organisation

  • The importance of constantly renewing yourself

  • Fostering purpose led growth

 Timestamps

1.     Introductions. 00.00 – 04.51
2.    The greatest learning. 04.51 – 08.31
3.    Growth and success. 08.34 – 11.21
4.    Questions that give perspective. 11.21 – 17.33
5.    Learning through failure. 17.33 – 20.49
6.    Passion into purpose. 20.49 – 26.55
7.    Contact details and action points. 28.02 – 30.33

 Action items

Find out more about Julie at http://www.wyseminds.com

You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative
Resilience and Burnout solutions.  

Recognising a toxic work culture

With senior executives at ITV defending their work culture against allegations of bullying, trauma and discrimination, allegations of bullying against Dominic Raab and of misconduct at the CBI, workplace toxicity has never been so high-profile.  And recent research shows that these problems are a lot more common than you might think. In the US, around 30 million or one in nine workers consider their workplace toxic according to research from MIT Sloan School of Management, with the three main factors creating toxic cultures being bad leadership, toxic social norms, and poorly designed job roles.

These unhealthy and negative workplace environments can have detrimental effects on employees' well-being, job satisfaction, and productivity and are characterised by various negative behaviours, practices, and attitudes that hinder collaboration, growth, and a sense of belonging. So, if you’re looking to move jobs, what are the signs that an organisation is ‘toxic’?

1.     High employee turnover: A consistently high turnover rate may be an indication of a toxic work culture. People tend to leave in search of a healthier environment.

2.     Lack of trust and transparency: In a toxic work culture, there is often a lack of trust and transparency between management and employees. Important information is withheld, decisions are made without consultation, and communication is inconsistent or one-sided.

3.     Negative and gossip-filled environment: A toxic work culture often fosters negativity and gossip. If you frequently hear employees complaining, engaging in office politics, or spreading rumours, it suggests an unhealthy atmosphere.

4.     Micromanagement and lack of autonomy: If employees are excessively micromanaged and not given the autonomy to make decisions and contribute their ideas, it can indicate a lack of trust and a toxic work culture. Micromanagement can lead to feelings of frustration, disempowerment, and decreased job satisfaction.

5.     Lack of work-life balance: When work-life balance is disregarded, and employees are expected to work long hours consistently or are discouraged from taking time off, it can contribute to burnout and negatively impact well-being.

6.     Bullying or harassment: Any form of bullying, harassment, or discrimination within the workplace is a clear indication of a toxic work culture. This can include verbal abuse, insults, belittlement, or any behaviour that creates a hostile work environment.

7.     Lack of recognition and appreciation: In a toxic work culture, employees' efforts and achievements are often overlooked or undervalued which can lead to demotivation and decreased morale.

8.     Fear-based management: When fear and intimidation tactics are used to manage employees, it indicates a toxic work culture. Fear-based management can include threats of job loss, public humiliation, or unfair treatment.

9.     Resistance to feedback and change: Toxic work cultures often resist feedback and change. If suggestions for improvement are dismissed or met with hostility, and the organisation remains stagnant in its processes and practices, it suggests an unhealthy work culture.

10.  Physical and mental health issues: A toxic work culture can contribute to physical and mental health problems among employees. Increased stress levels, anxiety, depression, and physical ailments like headaches or sleep disorders may be prevalent.

Toxic workplaces are psychologically, emotionally, and physically draining so it’s best to avoid them completely. They can be difficult to spot though as the recruitment process puts leaders and teams on their best behaviour but research about the company prior to the interview and looking for the warning signs during the interview process could provide a heads-up.  Asking specific questions about work culture, expectations, employee turnover and workload and if possible, talking to current employees to get their perspective should also help avoid getting pulled in.

Combating proximity bias

One way or another, most people have been affected by hybrid or remote working. It’s something that has fundamentally changed the way people work and although there have been many benefits, it has also introduced some new challenges.

The pandemic initially led to remote working patterns that created a level playing field in terms of communication or having a presence in the office. Now, with many organisations moving to permanent hybrid or home working schedules, it’s become increasingly important for these workers ‘left at home’ to feel they are represented in the workplace and don’t suffer from proximity bias.

This refers to the cognitive bias that occurs when individuals favour or give more weight to information, ideas, or people that are physically or geographically closer to them. It’s a tendency to rely on or prioritise information that is readily or easily accessible, often overlooking or undervaluing more distant or less accessible alternatives. In the workplace, managers are seen to give preferential treatment to workers they are more familiar with because they are physically ‘in the office’. Because they are visible, they are then seen as more productive or as having more dedication to their role.

This bias can limit exposure to different ideas, perspectives, and experiences, potentially leading to a narrower view or a limited understanding of an issue. This can be problematical for employees in that they can get left out of decision-making processes and project assignments, become disengaged and demotivated, which ultimately hinders their success, career, and wellbeing. From an organisational perspective these attitudes can alienate remote workers, divide teams, and damage the overall company culture.

Anyone can fall victim to proximity bias and either intentionally or unintentionally promote it, so it’s something leaders need to be aware of to ensure it doesn’t stop the promotion of inclusivity and diversity and allows the perspectives, knowledge, and insight of physically distant people to be heard.

Overcoming biases is an ongoing process that requires conscious effort and continuous self-reflection, and as remote work is here to stay, managers need to understand proximity bias and build strategies to reduce it.