Combating proximity bias

One way or another, most people have been affected by hybrid or remote working. It’s something that has fundamentally changed the way people work and although there have been many benefits, it has also introduced some new challenges.

The pandemic initially led to remote working patterns that created a level playing field in terms of communication or having a presence in the office. Now, with many organisations moving to permanent hybrid or home working schedules, it’s become increasingly important for these workers ‘left at home’ to feel they are represented in the workplace and don’t suffer from proximity bias.

This refers to the cognitive bias that occurs when individuals favour or give more weight to information, ideas, or people that are physically or geographically closer to them. It’s a tendency to rely on or prioritise information that is readily or easily accessible, often overlooking or undervaluing more distant or less accessible alternatives. In the workplace, managers are seen to give preferential treatment to workers they are more familiar with because they are physically ‘in the office’. Because they are visible, they are then seen as more productive or as having more dedication to their role.

This bias can limit exposure to different ideas, perspectives, and experiences, potentially leading to a narrower view or a limited understanding of an issue. This can be problematical for employees in that they can get left out of decision-making processes and project assignments, become disengaged and demotivated, which ultimately hinders their success, career, and wellbeing. From an organisational perspective these attitudes can alienate remote workers, divide teams, and damage the overall company culture.

Anyone can fall victim to proximity bias and either intentionally or unintentionally promote it, so it’s something leaders need to be aware of to ensure it doesn’t stop the promotion of inclusivity and diversity and allows the perspectives, knowledge, and insight of physically distant people to be heard.

Overcoming biases is an ongoing process that requires conscious effort and continuous self-reflection, and as remote work is here to stay, managers need to understand proximity bias and build strategies to reduce it.

Making remote management work

 Keywords - Resilience – Working Remotely – Travelling - Change - Remote Works

In this episode of Resilience Unravelled Ali Green, a digital nomad who has been traveling full time since 2017, shares her experiences of working remotely and living a life of constant change. She talks about how she learned to keep in touch with her company while traveling and how she found success as an employee, freelancer, consultant, and writer. Ali also discusses the challenges of building deep relationships while constantly on the move and emphasises that it's possible to find your tribe even when you're not physically around them. She shares her most challenging experience in Asia where being far from her support system made her feel isolated at times.

Finally, she reveals some of her top experiences so far as a digital nomad- including skydiving in Brazil and organising a trip to Japan for remote co-workers which helped deepen their bond despite never meeting again in person.

She is also the co-author of the book "Remote Works: Managing for Freedom, Flexibility and Focus," which discusses her experiences with remote work and travel. She emphasises the benefits of embracing a resilient mindset to navigate the challenges that come with this lifestyle, such as language barriers and cultural differences. The book offers practical advice for managers on how to effectively lead remote teams and maximise productivity.

Main topics

  • Ali's top three experiences while traveling.

  • How Ali developed resilience while traveling and working remotely.

  • The future of remote work.

  • How to form and maintain connections while traveling.

  • The importance of having a support system while traveling.

  • The challenges of working remotely and managing a team in different time zones.

  • The benefits of asynchronous communication in remote work.

Timestamps

1: Introduction and Background 00:02-03:17
2: Early Childhood Experiences 03:35-04:42
3: Professional Struggles 05:52-06:44
4: Nomadic Lifestyle 06:55-08:15
5: Top Experiences 12:46-15:47
6: Remote Work 19:01-22:16
7: Conclusion 23:30-24:27

Action items

   You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative
Resilience and Burnout solutions.  

Improving Connection - Humanising the Remote Experience

Dr Amy Mednik is a psychiatrist working in her own private practice in New York. She grew up in New Jersey and went to college at MIT in Boston where she studied, and became fascinated by the brain and cognitive science. She then attended medical school and and fell into psychiatry halfway through the clinical rotation. She received her medical degree with Distinction in Research from Albert Einstein College of Medicine and a Bachelor of Science in Brain & Cognitive Sciences from MIT.

As a psychiatrist she mainly focused on medication versus psychotherapy. This developed into psychopharmacology, giving medication and seeing what symptoms can be quieted down so people can become their best self.  She wanted more to offer her patients so she then got involved with TMS which uses magnets to create electrical fields to intervene on the brain. She had just got up and running with in-person office based treatments when Covid struck and she had to shut down her office.

In 2020 she started working online with her patients, students etc. A colleague then invited her to write a book about an idea she’d had about the remote experience - what is wrong with the remote experience, why it makes us feel exhausted, why we have trouble focusing and why do we feel what we feel socially. They spent a year writing and living it and it was finished in 2022.

Brain science used to be very much about ‘this is where that happens’ and ‘that happens in that one part of the brain’. Things were learnt because when someone had a stroke and they couldn’t recognise faces that must be where faces are stored in the brain. Now we’re learning it’s not that simple and it’s really very network based. There is not one thing, there is a lot of communication between different areas and feedback loops that's great because networks are something that can be intervened on so that that network gets healthier and can be improved.

Amy is very interested in the use of psychopharmacology for anxiety and depression but with each of these things there are medicines that work well for people. When its done correctly negative symptoms are turned off and when you talk to the people you’ve prescribed for they can tell you what they experience and describe what the feeling in their head is really like. When the prescription is adapted, they can then describe the change and what that feels like.

There is a range or spectrum for drugs that also depends on the disorder. Anxiety and trauma really straddle the chemical responses to medicine versus environmental situational responses to therapy. With both of these you have symptoms that you can take and turn everything off so patients don't feel anything. If you are precise though there are a wide range of doses and sometimes a little does a lot so we just quiet the noise, we turn the volume down on the anxiety or trauma that's talking and not serving you. People begin to feel they have more access to themselves, their minds and to their creativity because the fight or fight response that should not be going is turned down. They can then engage better in therapy and in life and do more things. With trauma though its not always safe to go into those parts of your brain, your brain wont always let you into those parts before you build the scaffolding with a little bit of medicine, do the work, break the things down build them back up and then you might not even need the medicine.

Amy feels the maximum between sessions is six months but on average she sees patients every three months. If you are taking medicine and it’s helping you to feel better that's great but if it’s making you feel worse then it’s worth review. These things have side effects but it is not one or another – if your life has changed and you've done well in therapy and things are different to when you started the medicine its also worth reviewing. There is no right answer. Some people stay on them for live because they really help them to be their best self.

Amy’s new book about the virtual experience is Humanizing the Remote Experience through Leadership and Coaching: Strategies for Better Virtual Connections This looks at how we can foster wellness, raise engagement, and strengthen connections in professional contexts as our interactions become increasingly remote. Amy feels that as humans, we’re simply not wired for flat, two-dimensional virtual settings, that we’re built to connect in the real world. When this need isn’t met, we inevitably become stressed, struggle to focus, work harder, and burn out.

There are a lot of ways we can improve the remote experiences, but we need to learn the signs that our needs aren’t being met in our virtual interactions, for example why Zoom calls are physically exhausting, why what we intend to say gets lost and distorted in virtual settings and why being part of a remote team can increase stress.

To understand what is missing from these remote interactions, we need to understand how we use space, sensory cues and group dynamics and the challenges people face when their innate need for human connection is unmet.  Amy and her co-author Dr Diane Lennard used research and case studies, to outline the paradox that the digital technology we use to connect with others can leave us feeling less connected.

Amy’s book is Humanizing the Remote Experience through Leadership and Coaching: Strategies for Better Virtual Connections and you can learn more at www.HTRE-Book.com or you can find out more about Amy at dramymednik.com

  You can listen to the podcast in full and find out further information here. Our upcoming guest list is also available along with our previous blogs.
Find out more about our innovative
Resilience and Burnout solutions.

Leadership in the remote workplace: Opportunities and challenges

The combination of technological advances and shifting cultural norms has resulted in the remote work trend continuing to grow in popularity as numerous companies embrace this new way of working. 

However, with the rise of remote work, there is an increasing need for leaders who can motivate and inspire team members from a distance. Effective leadership in the remote workplace requires a different set of skills than traditional office management.

The rise of this new setup in the virtual world has presented new challenges for leaders. How can leaders effectively lead a team when everyone is working in different locations? And how can they leverage the opportunities that come with a more dispersed workforce?

In this blog, I'll be discussing the challenges and opportunities of remote leadership. Leadership in the remote workplace can be difficult because leaders can't always rely on face-to-face communication. However, there are many opportunities to take advantage of when leading a team remotely. Keep reading to learn more!

The opportunities in leading a remote team

Leading a team remotely can present a number of opportunities. For example, it can allow leaders to build a more diverse team, as they are not limited to candidates who live in their area. It allows them to tap into a global labor market.

It can also allow leaders to create a more flexible work schedule, as the traditional 9-5 workday does not bind them. It can improve work-life balance. This can be a huge convenience when managing time and meeting deadlines.

Additionally, leading in a virtual world can help leaders develop their communication and organizational skills, as they will need to effectively communicate with their team members in different time zones.

Opportunities to be innovative and experiment with new ways of working are also beneficial for leading a remote team. This can include experimenting with different communication methods, such as utilizing video conferencing instead of email or developing new corporate policies based on input from everyone in the organization.

In addition to these practical benefits, working remotely also encourages a broader mindset, encouraging all members of a team to think creatively about how to succeed in their roles and what is best for the company as a whole.

The challenges of leading a team remotely

One of the biggest challenges is maintaining team cohesion. Without the daily interactions that take place in an office setting, it can be difficult to build relationships and stimulate a sense of teamwork.

Additionally, remote work can make it harder to monitor employee productivity and identify issues early on. As a result, leaders need to find new ways to stay connected with their team members and ensure everyone is on track.

Another challenge is managing expectations. When members are not present in the same physical space, it can be difficult to manage deadlines and ensure everyone is on the same page. This is why leaders need to overcommunicate and provide clear guidelines.

Communication is also a challenge. With team members working in different locations, there can be a lot of miscommunication. It's important to find ways to effectively communicate with the team, whether that's through video conferencing, instant messaging, or another method.

There can also be technical challenges, such as internet connection issues or problems with video conferencing. These challenges can be frustrating, but it's important to remember that they are not insurmountable.

Lastly, remote work can be lonely and isolating. This is why it is significant for leaders to make an effort to connect with their team members on a personal level. 

Effective strategies for leading a remote team

One key strategy for leading a remote team is establishing clear communication guidelines and protocols. It is important to set expectations around how and when leaders will communicate with the team members and ensure that everyone follows these guidelines consistently.

In addition to establishing communication protocols, it is also important to adopt different communication methods that work well in a remote setting. For example, video conferencing can be used for team meetings, while instant messaging can be utilized for quick questions or updates.

During a video conference, encourage an open webcam policy so that team members can see each other and build relationships. Participants may use an online webcam testing tool to check their setup before the meeting.

When communicating with the team, it is also important to be clear and concise. This will help to avoid miscommunication and ensure that everyone is on the same page. Make certain to provide a written record of team communication, such as in a shared document or chat log.

In addition to these strategies, it is important to foster a culture of trust and respect within the remote team. Leaders should make extra effort to connect with their team members on a personal level and set aside time for relationship building over video chat or email.

Summing It Up

Leadership in the remote workplace is a new and evolving field. There are multiple opportunities for those willing to take on the challenge, but there are also several matters that should be considered. 

Leaders in the remote workplace need to focus on communication, culture, and trust. Communication is crucial to be certain everyone is on the same page. Culture helps employees feel connected to their work even when they're not physically present. Trust allows employees to feel comfortable taking risks.

Ultimately, for anyone who is eager to shake up their routine and find new ways of working, being at the helm of a remote team can be an exciting opportunity indeed. It might not be without its challenges, but these can all be overcome with the right approach.

Guest Blog Author

Jennesa Ongkit is a content writer for VEED.IO and an all-around wordsmith. In her spare time, Jennesa enjoys reading books, watching movies, and playing with her pets.