Jessica Osborn - The human element of business

Jessica Osborn is Vice President of Customer Success at GoCardless where she orchestrates a team committed to revolutionising customer experiences worldwide. With a deep understanding of personal development and growth, she advocates for the symbiotic relationship between customer success and sustainable business growth and offers a fresh perspective on personal growth as the lynchpin of compassionate leadership.

Jessica is also an advocate for human-centric leadership and is dedicated to nurturing high-performance teams while fostering individual growth. With a career spanning pivotal roles in global customer success management, she has honed her expertise in aligning business success with compassionate leadership and her achievements include steering multi-million-dollar portfolios to unprecedented success, whilst cultivating a culture of excellence recognised for its impact on company retention and growth.

In this podcast:

• The importance of perspective and how to achieve it

• Using dissociation as a proactive tool, rather than a traumatic response

• The significance of a loving environment in overcoming adversity

• Finding ways to give back to the community while balancing commitments in the workplace

• The value of team building and community engagement.

• The importance of kindness and respect in leadership and team building

• The need for directness and clear communication

You can find out more about Jessica at https://www.linkedin.com/in/jessicareserosborn/

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