Compassion in the workplace

The latest episode in our Resilience Unravelled series has now been released, Resilience Unravelled – Compassion in the workplace.

In this episode, Dr. Russell Thackeray talks to Nate Regier who is the CEO and founding owner of Next Element Consulting, a global leadership firm dedicated to bringing compassion into the workplace. Nate is a former practicing psychologist and expert in social-emotional intelligence, interpersonal communication, and leadership.

Nate is now based in Kansas but originally was from the mid west. His parents were famers but decided to become missionaries so in the early 70’s Nate was living in Africa.  He spent his early childhood Zaire which is now the Democratic Republic of Congo and went to high school in Botswana in the 1980s. Nate feels that by travelling around at such a young age he learned to adapt and became very used to different cultures which has given him a different perspective of what its like to live in America now. He also believes that Africa was where the seeds of compassion were sowed in him Nate struggles with the traditional stereotypes of compassion such as Gandhi and Mother Theresa. He feels compassion is more than empathy. The Latin meaning of compassion is to suffer with – to have active engagement not just empathy.

Nate feels that conflict is a natural product of diversity - because we are different there will be conflict. Conflict is the energy created from diversity and means we have choices and opportunities and enables us to thrive and innovate. The only question is how will we use the energy of conflict?  A lot of conflict energy is spent in drama. In the drama triangle there are three roles – persecutor, victim and rescuer. The three roles can be quite fluid, with people moving between them and when people play these roles they feed off each other which distracts energy from well laid plans.

Nate originally trained as a clinical psychologist but felt it did not really suit him. He preferred more dynamic things such as coaching, consultancy, training and writing so, with some partners, he set up Next Element in 2008. Their aim was to take what they had learned in the social sciences field and apply it to the corporate world through leadership and development training and coaching programmes.

Many consultants in this field tend to play rescuer role – they know what’s wrong and have the solutions but if it doesn’t work its not their fault – it failed because you didn't do what they advised.  They actually set you up for failure and dependence. Nate feels that the goal is capability, self-confidence and independence but that all coaching relationship have a natural life and the coach and coachee need to know either can walk away from the relationship. Nate feels many consultants work to become needed rather than effective which is why he has developed certification programmes to impart knowledge which allows the company to carry on without him.

Nate views leadership as the practice of managing diversity towards shared goals.  Diversity is necessary as it provides the perspective we need so leaders need to cultivate a skill set to manage diversity whilst working towards shared goals. Two of the most essential competences needed to achieve this are communication and conflict management skills. Not everyone can clearly see a path so leaders need to translate the plan so everyone can understand – leaders need to have vision and strategy but also the human capital to go forward.

Nate’s latest book is called Seeing People Through and is about personality differences and inclusion through the Process Communication Model, a behavioural communication model that teaches people how to assess, connect, motivate, and resolve conflict by understanding the personality types that make up a person’s whole self.

You can listen to the podcast in full and find out further information about Nate here. Our previous podcast episodes and upcoming guest list are also available.

You can find out more about Nate here.