Why leaders need to limit their empathy

Empathy, the ability to understand and be sensitive to another person’s feelings and thoughts, is a valuable skill. In the workplace, the challenging times we’ve all been through and, in many cases are still facing, has meant that empathy has become an increasingly important part of managers and leaders toolkit.

However, it is possible to take empathy too far. Leaders are often faced with situations involving dissatisfaction, disappointment, domestic problems or conflict and, whilst it's good for them to understand how their team feels about things, directly experiencing everyone’s problems and emotions without being able to control them can be exhausting.

Emotions, even happy ones, can be draining so finding a way to limit the amount of empathy they feel for their employees can help ensure they don't become overburdened or burnt out. Regulating feelings and controlling emotions allows them to keep a clear mind and helps maintain a balance so they don't get overwhelmed with emotion.

Empathetic leaders can consistently and powerfully engage their teams but excessive empathy can deplete their mental resources and lead to “compassion fatigue, and burnout. Every leader needs to understand when it’s essential to move beyond empathy and define a way forward.

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