Managing Difference and Diversity Course

Embracing equality and diversity is fundamental for management success but can be very challenging. The purpose of this 2-day highly pragmatic and interactive workshop is to bring the confidence, know-how and skills to manage difference and diversity.

Learning Outcomes:

This workshop will give you the skills to manage difference and diversity.

To ensure the workshop is as useful as possible the tutor/facilitator will tailor the content to meet specific needs and requirements of participants wherever possible.

By the end of this one day course you will have:

  • Skills to be culturally aware

  • Completed, analysed and had feedback from completing an emotional intelligence questionnaire

  • Practiced and had feedback on assertiveness and confidence

  • Tools to manage conflict

  • A clear understanding of your organisations equality & diversity policy

  • Practiced and had feedback on handling people you find ‘difficult

  • A clear action plan for leading difference and diversity

  • This will be a highly practical workshop with plenty of opportunity for discussion, challenge, practice and feedback.


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  • Listen to the Resilience Unravelled Podcast

Russell’s podcast is eye-opening!

Dr Russell Thackeray has been building resilience in organisations for a number of years and knows that so many more people could benefit from what QED do.  That’s why he decided to collect stories from ‘real’ people about their lives, challenges and learning and turn them into podcasts.

With over 250 episodes, Russell shares thoughts and ideas about resilience with different specialists and provides a bigger picture of how building resilience can make a real difference, to help people who may be facing similar challenges.

You can access the podcasts on iTunes and other platforms, or listen on the website here.

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