Emotional Intelligence
Emotional intelligence is the ability to:
identify our own emotions and those of other people
harness emotions and apply them to tasks like thinking and problem solving
manage emotions, including regulating our own emotions and cheering up or calming down another person
By developing emotional intelligence, we can regulate and manage our own emotions, and also recognise emotions in others which can lead to empathy and success in our personal and professional relationships.
People with high Emotional Intelligence are the ones that leaders want on their team. When they need help, they get it, because they make others feel good and are not easily angered or upset.
Five elements that define Emotional Intelligence are:
Knowing your emotions.
Managing your own emotions.
Motivating yourself.
Recognising and understanding other people's emotions.
Managing relationships.
Building Emotional Intelligence in these areas allows us to become more productive and successful at what we do, and also help others to do the same. The process and outcomes of Emotional Intelligence development also contains many elements known to reduce stress for individuals and organisations, by decreasing conflict, improving relationships and understanding, and increasing stability, continuity and harmony.
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