Dealing with Challenging People and Situations
The purpose of this one-day highly pragmatic and interactive workshop is to bring the confidence, know-how and skills to manage and deal with challenging situations and people including co-workers and other internal colleagues.
There will be the opportunity for discussion, challenge, skill practice and feedback within this learning experience. To ensure the workshop is as useful as possible the tutor/facilitator will tailor the content to meet specific needs and requirements of participants wherever possible.
By the end of this one-day workshop you will have:
Confidence in addressing difficult situations
The skills to analyse real situations to identify the key issues
The tools to identify potential solutions and approaches
Have practiced and had feedback on specific approaches and solutions
A clear understanding of motivations, emotions and choices of behaviour
Practiced and had feedback on how to handle difficult situations
A clear action plan for addressing the situation
This will be a highly experiential day with plenty of opportunity for discussion, challenge and feedback. This ensures the day is as useful as possible and suited to the needs of delegates.
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Listen to the Resilience Unravelled Podcast
“Russell’s podcast is eye-opening! ”
Dr Russell Thackeray has been building resilience in organizations for a number of years and knows that so many more people could benefit from what QED do. That’s why he decided to collect stories from ‘real’ people about their lives, challenges and learning and turn them into podcasts.
With over 250 episodes, Russell shares thoughts and ideas about resilience with different specialists. He provides a bigger picture of how building resilience can make a real difference, to help people who may be facing similar challenges.
You can access the podcasts on iTunes and other platforms, or listen on the website here.
Make sure you subscribe to be alerted of the latest releases and don’t forget to follow Dr Russell Thackeray on LinkedIn too!
