But is it that easy?
Does simply measuring something ensure improved performance? Faster, higher, stronger, more goals, points or tries equates to success in the sporting world but is it the same for business?
Almost all businesses measure success and financial health but while these can show the impact of activity on finances, they don’t identify the actions needed to improve performance. Measurement is important, simply examining an activity, paying attention to it and producing measurements gives you the opportunity to improve it. Performance measurement can play an important role in:
- Identifying and tracking progress against organisational goals
- Identifying opportunities for improvement
- Comparing performance against both internal and external standards
- Formulating the direction of the strategic activities.
- Pinpointing problem areas
- Focusing attention on actions that will have the best impact on business performance
A good performance measurement system will enable managers to communicate performance expectations to staff – employees get clear and direct feedback on what they are doing well and what they could do better as well as how the organisation is really performing. Managers will also be able to identify performance gaps and effectively make and support decisions regarding resources and plans.
Without good performance measurements, it’s easy to fall into the trap of having people being busy but achieving few measurable results. Effective performance measurement can guide management in a direction that will produce meaningful results that tie directly to your company’s goals.
In short, business processes should be measured. Results will perhaps not be as precisely as in a manufacturing process, but they can be measured well enough to give management relevant, useful, and timely information for initiating actions to correct problems, escalate successes and therefore improve performance.
If you are looking at measuring training and development improvement, why not talk to us. We have a successful track record in the creation, audit, evaluation and rejuvenation of Performance Management processes as well as in the skilling of HR, Managers and Staff members using the process.