Dr Russell Thackeray takes a holistic approach when working with companies and individual sales reps to help them increase their performance. His background is a bit unusual as he started life as a professional musician, working in London’s West End and traveling around the world. He got interested in the business side with sales and marketing, eventually become a Sales and Marketing Manager, Director and then CEO of an organisation.
As a psychologist, he has always been fascinated by the idea of behavioural change. Russell wanted to understand what the difference was between the people who were able to really make the most of their talent and those that faltered.
Resilience explained all of the things he observed and how they operated.
The common definition of resilience is your ability to bounce back from something. In the workplace resilience is about building the capacity so when things get tough…. you can perform.
Resilience is about taking what potential you have, linking it to work, whilst wrapping around your personality, physiology, mental toughness and emotional intelligence to be able to create skills and toolkits which allow you to perform when times get tough, maintain your energy and bounce back when things have resolved themselves.
- competence – knowledge, skills, experience and habits
- resilience – self regulation, determination, energy and confidence
You may very well have all of these things up and running… but are there some areas that you could work harder on to help you be the best you can be?
If you are not performing well at the moment it may well be that your skills level is low or it might be that resilience is low. You might have massive skills but don’t have the confidence and that is a resilience problem.
So the first stage of improving your performance is to identify where your needs are. Once you know that – you know you will be working in the right direction to boost your performance.