Doug Noll - Understanding and dealing with conflict.
Doug Noll speaks about and teaches people how to solve difficult, intractable, and highly emotional problems. A business and commercial trial lawyer for 22 years before turning to leadership development, problem-solving, and peacemaking, he now maintains a high-level mediation and arbitration practice.
He has been voted as one of the Best Lawyers in America since 2005, by US News & World Report and has been recognised since 2006 as a Northern California Super Lawyer. He is also listed in the Who’s Who of International Commercial Mediators and been honored as Lawyer of the Year in 2014 by Best Lawyers in America. In 2014, he was honored as a Purpose Prize Fellow by Encore.org and in 2018, named the Distinguished Neutral of the Year by The National Academy of Distinguished Neutrals.
In addition, Doug is the author of several books and numerous articles on peacemaking, restorative justice, conflict resolution and mediation, and is a mediator trainer, lecturer, and continuing education panelist. In this podcast:
Doug explains the four basic ways of dealing with conflict
Why we revert to childhood patterns when we find ourselves in conflict situations
The importance of listening to other people’s emotions.
You can find out more about Doug and his work at https://dougnoll.com/ HIs latest book is De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
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