The word “conflict,” generally conjures up negative associations as most people fear conflict and see it as something to avoid.
Conflict arises from a clash of perceptions, goals, or values in an environment where people care about the outcome.
Conflict may lie in confusion about, or disagreement with, a common goal and how to achieve it, individual attainment or competition for limited resources. However, conflict can show that an organisation has diversity, innovation and risk at its core and that it has a vibrant culture whose people actively take an interest.
Legislation has however helped to create a climate of management fear and the lack of skill in this area is dramatically worsening. Recent research shows that managers are now focused more on conflict avoidance rather than welcoming the benefits conflict can bring.
The key to unlock this is to empower managers to see conflict as a core part of a vibrant culture and give them the skills to positively manage it, supporting them with mediation and arbitration services if it goes wrong.
Unresolved, conflict can quickly escalate and have a detrimental financial effect with increased costs in employee turnover, time wastage, increased absenteeism and health or stress-related claims. Investing in training to ensure that the factors that give rise to the potential conflict are recogised and addressed, can have a positive impact on both employees and productivity.
If you are interested in finding out more about our conflict management training contact us on firstname.lastname@example.org