Accountability at work is important to a business’s overall success. Every employee, at every level is equally responsible for the success of the company so, in order to achieve the long and short-term goals of the company, it’s important that everyone in the company works together and shares accountability. Working together towards the same overall goal, helps a workplace become more accountable and, in turn, makes the business more productive and efficient.
Positive accountability helps create a culture of trust, engagement, and excellent performance. When employees can count on one another, team members become invested in the company’s success and feel rewarded for their hard work. But without a strong culture of accountability, an organisation can suffer and a lack of accountability often stems from ineffective leadership practices and mindsets. So what do leaders need to do to build accountability?
Define roles, goals and expectations
Defining the management roles in a company ensures that not everyone is responsible for every minute detail of the company and can use their own skill set to best effect.
Successful experiences can be used to develop new company processes and failure used to show what went wrong and how to avoid it in future. In accountable organisations everyone can work as a team to identify and analyse these insights and use them to positively influence the companies culture, process and working environment.
Agreeing milestones is a good way to ensure that accountability is shared. With milestones in place, the entire organisation will feel more inclined to stay focused, meet quarterly goals and deliver on competitive advantage. Achievement of milestones can be celebrated and can go a long way in helping employees overcome obstacles and achieve their own goals.
Trust is essential in any relationship and in the workplace this is perhaps the most important result of accountability. Being accountable for something means that employees make commitments and are responsible for their actions which promotes trust between them and the people around them and emphasizes how important and committed they are.
When you make people accountable for their actions, you’re effectively teaching them to value their work. Through positive feedback and corrective actions, they learn that their behavior and actions have an impact on the team and that they’re important to your organisation. When people know that they’re valued and important, they’re more driven to work hard. They learn to have a sense of ownership in what they do.
Accountability is about building a culture of trust. When done correctly with the right motivations and the corresponding appropriate actions, accountability will give people more freedom to be their best and be a driving force for excellence.