It’s therefore essential that the success of a training and development programme can be measured, monitored and evaluated. Senior managers need to know that they are getting a sufficient return on their training investment through improvements in increased productivity, reduction of waste and improved employee retention.
With that it mind it’s surprising to still find numerous reasons being put forward for NOT evaluating. Some of the ones we’ve heard recently include:
- Our LMS does it all already
- We’ve done it but it didn’t tell us anything
- We do it already – but we haven’t used the results
- It’s too hard
- We don’t need to do it
- I can’t afford to do it
- I don’t know how
- No-one cares about the result
- No-one has the time to do it
- It may ‘show up’ the L&D department
- Evaluation is a ‘nice to have’ rather than an essential
- ROI cannot be calculated for Management programmes
- The delegates/trainers/managers/etc wouldn’t like it.
Suffice to say we don’t agree with any of this!
We believe the performance of any organisation is determined by the extent to which its people (plus any people processes that govern peoples’ behaviour) contribute to achieving given aims and objectives.
Recent research shows that less than 1% of the total training budget is spent on evaluation, so although targets may be reached, there is an increasing frustration at the lack of demonstrated value. L&D Departments continue to seek budgets for training programmes but are unable to produce any evidence of business impact!
Evaluation is the basis on which to justify the training budget and that the evaluation of ROI and the growth of the ‘human capital’ of the business are fundamental to achieving the corporate goals.
If you recognise the need for proper evaluation in your organisation why not contact us? We take a practical and sensible approach to the whole subject area, ensuring you can make appropriate decisions from the data which is produced, focusing on value creation rather than ‘measurement for measurement’s sake’.